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Job description

 
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Customer Service Representative w/ Dutch


Location: Madrid, Spain

Department: Native Speakers

Salary: -

Organization

HomeAway, company leader in the travel industry

Function

As a Customer Service Representative with Dutch you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone, chat or email about products / services
-Position relevant products or services to customers
-Committed to continually deliver new ways to help Owners succeed in their rental business
-Continuously provide feedback and ideas on how to improve the customer experience we deliver


Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in Dutch and English (Spoken and written)

Experience

-One or more year of customer service experience

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)

Sofskills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure



Offer

-Attractive salary
-Social benefits
-Full permanent positon
-International environment


Application

Andrea Nasato / Recruitment Specialist
T: (+34) 93 231 00 00 Ext. 212
E: anasato@talentsearchpeople.com



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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