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Job description

 
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Customer Service Representative - Nordic


Location: Madrid, Spain

Department: Native Speakers

Salary: 23.000 - 23.000 €

Organization

Company leader in the travel industry.

Function

As a Customer Service Representative with German, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travellers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience


Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in Swedish, Norwegian or Dutch in addition to English/Spanish (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential)

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)

Soft skills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and teamwork
-Maintain calmness under pressure

Offer

-Attractive salary + benefits
-Full permanent position
-International environment
-Rotating shifts from Monday - Sunday, with 2 days off


Application

Macarena García
(+34) 91 590 04 31 (Ext. 425)



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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