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JOB DESCRIPTION

 

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Customer Service Representative with French and Spanish or English


Location: Madrid, Spain
Department: Native speakers
Salary: From 21.000 €
Contract: Long-term contract


Organization

Company leader in the travel industry

Function

As a Customer Service Representative with French and Spanish or English, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a Part time 31h position: 3 days per week from 18:00 to 23:00, and from 14:00 to 23:00 during the weekends (2 days off a week).

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Bilingual in French in addition to English/Spanish (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential)

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)

Softskills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure

Offer

-Attractive salary
-Full permanent position
-International environment


Application

José Manuel Orta
(+34) 91 590 04 31 (Ext. 407)


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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