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Customer Service Representative with Swedish/Finnish/Norwegian + English
HomeAway, company leader in the travel industry
As a Customer Service Representative with Swedish/Norwegian you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.
This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.
You will be responsible for:
-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience
We are looking for a person with the following qualifications, experience and skills:
-Fluent in Swedish/Norwegian and English (Spoken and written)
-One or more year of customer service experience (in contact centers preferred but not essential)
-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)
-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure
(+34) 91 590 04 31 (ext.113)