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Customer Service Representative with Swedish/Finnish/Norwegian + English

Location: Madrid, Spain

Department: Native Speakers



We are looking for a Customer Service Representative for company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Experience in customer service and availability for day shift is required.

As a Customer Service Representative you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone, chat or email about products / services 
-Position relevant products or services to customers
-Committed to continually deliver new ways to help Owners succeed in their rental business
-Continuously provide feedback and ideas on how to improve the customer experience we deliver


We are looking for a person with the following qualifications, experience and skills:


-Fluent in English + Swedish/Finnish/Norwegian/Danish (Spoken and written)


-One or more year of customer service experience (in contact centers preferred but not essential) 


-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) 


-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and team work
-Maintain calmness under pressure


-Attractive salary
-Social benefits
-International environment


Macarena García


Macarena García

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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