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Translation Team Lead (Week-end shift)
Multinational American company leader in integrated communications.
As a team Leader, you will provide manage support of complex projects os the company.
You will be responsible for:
-Train, support and provide feedback to Ops Manager on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle.
-When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop TMC translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
-Exercise sound judgment in keeping Supervisor informed of potential difficulties such as issues affecting cost and turn-around.
-Hands-on production involvement when required
-Carry out risk assessments
-Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget
-Monitor, manage and escalate complaints
-Continually identify areas of efficiency and implement strategies to improve processes
-Organise and monitor resource needs and escalate where appropriate
-Manage team of project managers, monitor team capacity and escalate issues
-Manage team holidays, sickness, absence, discipline and appraisals
-Identify Team's training requirements and action as required
-Drive effective communication and excellence in performance within the team
-Provide support for Sales in relation to existing business
-Work as bridge between Sales and Operations to implement new opportunities
-Monitor Sales forecast and annual strategy
-Work closely with Vendor Management and Technology departments to ensure successful delivery of work
We are looking for a professional with the following qualifications, experience and skills:
-Bachelor's Degree (localization, business, linguistics, or with equivalent experience)
-Solid in-depth knowledge of internationalization and localization
-2 years of experience directly related to project management (preferably in the localization industry) or masters degree preferred
-Advanced/Proficient Level of English
-Fluency in other languages
-Excellent interpersonal skills
-Focused on goals and on the overall team and company´s objectives
-Self-motivated and pro-active
-Detail and service oriented
-Professional and customer service oriented, with the ability to manage client relationships and expectations
-Ability to multi task in a deadline driven environment
-Excellent problem solving and decision making skills
-Excellent presentation and formal and informal communication skills
-Ability to communicate at all levels, both internally and externally
-Forming a part of an innovative team
-Full time position
(+34) 91 590 04 31 (Ext. 235)