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Job description

 

Team Leader with Fluent level of Dutch


Location: Maia, Portugal

Department: Native Speakers

Organization

Our client is a german multinational company in the therapeutical gases sector who is looking for a Team Leader who speaks fluent Dutch.

Function

The Team leader will give support to the Team Manager or process teams, promoting a culture of excellence in service delivery and customer experience, developing high performance and continuous improvement. In this position will also be responsible to ensure the interface between the country and the teams as well as service reports

-Ensure and give strategic and operational support to different order-to-cash teams;
-Coordinate the team stimulating the team spirit and motivation;
-Ensure the service and process execution according to defined KPI´s;
-Report performance and quality metrics,
-Coordinate multifunctional meetings to discuss business results and action plans;
-Coordinate the development of innovative and operational solutions through the creation of an
environment of continuous improvement.
-Promote the exchange of ideas and opinions, establishing a network of contacts.

Requirements

-University degree and/or master degree;
-Computer skills in SAP and Excel advanced – MS office;
-Languages - Dutch native and English B2 (Mandatory)
-2 Years of experience in areas such as client support, sales, marketing and/or previous experience on a shared services center;
-Experience in team management and knowledge in project management.

Offer

-Base Salary;
-Language bonus;
-Food Allowance;
-Health Insurance.

Application

Oscar Martínez
(+34) 93 231 00 00 Ext.130



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