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Job description

 

Customer Service Advisor with German


Location: Porto, Portugal

Department: Native Speakers

Organization

Our client is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience.

Function

Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Main responsabilities:

- Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
- Provide information with regards to products/services and other related inquiries;
- Be able to offer clients, an excellent and costumed shopping experience;
-Be the face of the company to the customers and partners alike.


Requirements

The ideal candidate will meet the following requirements:

- Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
- Fluent in English and German (mandatory);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Highly skilled in written and verbal communication;
- Able to work under pressure;
- Knowledgeable of fashion/ luxury fashion brands;
- Confident and articulate;
- Hardworking and passionate.

Offer

- Competitive Salary;
- Schedule (8:00 am to 5:00 pm);
- Training;
- Team Support;
- Opportunity to join an expanding company;
- Discounts in some products.

Application

Ana Rita Mouro
(+351) 21 145 01 53




TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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