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Customer Service Research Analyst - Porto
Our client is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience.
Reporting to the Head of Customer Service, you will be responsible for reporting, presentations and data analysis to support the global structure of Customer Service:
-Gather data and do research in Customer behavior;
-Use customer service data, observations, market trends and reports to get a clear picture of the department’s operations and ways to improve it;
-Conduct research as well as analyze the results;
-Create reader-friendly reports or presentations for the management team based on the data gathered;
-Compile and analyze statistical data using modern and traditional methods to collect it;
-Provide competitive analysis on various companies’ market offerings, identify market trends and provide Global Customer Service with recommendations;
-A market researcher with analysis experience;
-Able to interpret large amounts of data and to multi-task;
-A strong communicator with presentation skills;
-Experienced with data analysis software – Tableau preferred;
-Skillfull at SQL and with knowledge of Microsoft Excel;
-Able to manage large volume of information;
-Strong at analyzing and you have problem solving skills;
-Fluent in English.
- We offer salary conditions according to the professional experience;
- Continuing formation and the possibility of professional progression;
- Integration into a stable project
Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.