MyTSP

Job description

 

Customer Service Specialist with German


Location: Prague, Czech Republic

Department: Native Speakers

Organization

Our client was established as Team Trackers in 2003. Today it is the Group’s center of excellence based in Prague, specializing in complaint management and luggage claims for major airline companies.
The offices are situated in the historic centre of the Czech capital, at the very heart of Central Europe. The center is open 365 days a year, 24 hours a day, 7 days a week and offers a unique multicultural working environment.
The Prague centre serves customers in 21 languages: German, English, Bulgarian, Danish, Spanish, Finnish, French, Hungarian, Greek, Italian, Dutch, Norwegian, Polish, Portuguese, Brazilian, Romanian, Russian, Serbian, Slovak, Swedish and Czech.

Function

- Professionally handle high volume of incoming calls from customers
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services
- Guide Customer through Flight Booking, Ticket Purchase and Seat Assignments.
- Maintain a balance between company policy and customer benefit in decision making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers 
- Exceed company and client expectations

Requirements

- Fluency in German and in English 
- Strong detail orientation
- Excellent listening skills
- Strong verbal and written communication skills- ability to communicate effectively in a non-scripted environment utilizing proper grammar and tone
- Customer oriented attitude
- Empathy, professionalism, adaptability, flexibility

Offer

- Fully paid training program 
- Motivating salary concept
- Possibility of Career growth within the company
- Free language courses 
- Access to a swimming pool and fitness center 
- Meal vouchers 
- 23 paid days off per a year
Free language courses
Access to a swimming pool and fitness center
Meal vouchers
23 paid days off per a year
Flight tickets for you, your legal spouse and children only for airport taxes
Working in the awarded the best Meeting Room of 2016 in the center of Prague with colleagues from all over the world


Information

Pier Andrea Delise
pdelise@talentsearchpeople.com
+44 203 468 1423

Application

Pier Andrea Delise
pdelise@talentsearchpeople.com
+44 203 468 1423



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


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Placement agency Nº 9900000357
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