MyTSP

Job description

 

Customer Service Team Leader Germany & UK


Location: Sant Cugat, Barcelona, Spain

Department: Native Speakers

Organization

At Roche, our success is built on innovation, curiosity and diversity - multiplied by 80,000 professionals in 150 countries. As one of the world's leading research focused healthcare groups, we're constantly learning and growing - and seeking people who have those same goals for themselves.

The Call Center, located in Sant Cugat del Vallés, Barcelona, will be a group of professionals for our clients in Spain, Portugal, Italy and France which includes individuals with chronic diseases, health care professionals and pharmacies.

Function

-Acts as Key Affiliate Manager for one of our markets
-Develops new service concepts for the markets you are responsible for and makes sure successful implementation
-Guides and supervises a group of multilingual call advisors
-Detects training needs.
-Informs call advisors about changes, marketing campaigns, new procedures
-Resolves problems and back up questions of call advisors
-Develops and grows professionally your team of call advisors
-Evaluate call advisors skills


Requirements

-Language skills: A fluent command of English and German and a good knowledge of Spanish
-Has worked in a Call center before, ideally in a leading position
-Experience with digital solutions
-2 years of experience in leading teams and managing groups of people, preferably in a call center
-Team player and coach
-Excellent communication skills
-Service Minded
-Flexibility to travel
-Pro-active mind-set, entrepreneurs spirit


Offer

-Competitive Salary
-Growing Opportunities


Information

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 ext(153)

Application

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 ext(153)



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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