Customer Care Advisor with a Native Level of Dutch and German
Sant Cugat, Spain
The success of the company is built on innovation, curiosity and diversity - multiplied by 80,000 professionals in 150 countries. As one of the world's leading research focused healthcare groups, we're constantly learning and growing - and seeking people who have those same goals for themselves.
The Call Center, located in Sant Cugat del Vallés, Barcelona, will be a group of professionals for our clients in Spain, Portugal, Italy and France which includes individuals with chronic diseases, health care professionals and pharmacies.
As a Member of the Multilingual Customer Call Centre your main tasks will be:
-Providing qualified product support in the field of Diabetes Care
-Providing instructions for the diverse products handling
-Promoting company products and innovations both via telephone and written correspondence.
For the position Customer Care Advisor you bring along the following skills:
-You speak and write fluently Dutch and German or English
-You are Customer oriented and have experience in handling customer requests – especially critical conversations
-Ideally you have experience working in a Customer Service Center or within Health Care
-Knowledge of Diabetes, both personally or professionally, would be a plus
-Ideally you have experience in solving IT questions
-You are able to read technical information (in English) and provide technical support to customers
-Ability to work in a team and under pressure, self-dependence and flexibility are qualities that characterize you
-Have completed vocational training and/ or college
-A fluent command of one of the following languages would be a plus: Spanish, Italian, Portuguese or French
-Competitive salary and attractive package of fringe benefits (Private Insurance, lunch tickets, Flexible Compensation Plan and more)
-Possibility of working from home
(+34) 93 231 00 00 (Ext. 250)