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Job description


Contact Center Agent with Italian

Location: Sofia, Bulgaria

Department: Native Speakers


Our client is an European leader in digital marketing solutions of for small businesses across the globe. Our client has 6 offices around the globe by building their websites, launching their paid search campaigns and creating power content.


As a Contact Center Agent, you will be using managing Customer contact actively and pro-actively handling questions and requests via inbound and outbound calls and emails

Your main responsibilities are:

- Scheduling Mostly outbound calls
- Calling clients based on website orders submitted via CRM system by the Sales Representatives
- To schedule appointments with clients for creating new websites
- Escalating orders via email
- Outbound calls based on list coming from the system for existing customers websites
- Informing the customers’ their website has been migrated to the new platform
-Making small changes based on the customer’s request or to assign major changes to the Web Designers via CRM system
-Changes only related to migrated websites, not new websites

- Inbound calls (20-60 minutes duration per call) of customers who would like to revise their website and need changes
-More complex changes are escalated to Web Designers
-To treat and do a follow-up on orders escalated via mails or via CRM with info sent by sales representatives or customers:

-Consultation call
- Outbound calls via scheduled appointments
- Outcome of this call is for the agent to fill a briefing form for Designers and copywriters

- Approval call
-At least 24h before the call takes place, the clients receive the link to see a website preview
- Checking if there are changes the client wants to make


We are looking for someone with the following experience and skills:

- Proficiency Level of Italian;
- Excellent level of English;
-Strong interest in web, mobile and social Media
- Customer oriented;
- Result oriented.

About you
- Motivated, good time management and organizational skills;
- Positive thinking;
- Enthusiastic, dynamic, helpful, energetic.


- Full-time permanent contract
- Excellent salary and commission structure
- Regular training provided
- Dynamic, international and vibrant work environment
- Opportunities for career development
- Relocation package and help to find an apartment


Roberta Capano
T: (+34) 93 231 00 00 (ext. 313)

Placement agency Nº 9900000357
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