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Customer Service Representative with High Level of Italian

Location: Sofia, Bulgaria
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


Our client is an international contact center in Bulgaria which delivers high quality multilingual services and customer excellence to its clients, serving more than 19 countries in 15 languages.


As a Customer Service Representative, your objective will be to use your communication skills to provide excellent service to customers and maintain good relations between users and the company. The company operated in the field of digital marketing and web design.

You will be responsible for:

-Providing excellent customer service and maintaining successful relations with customers; 
-Keeping a positive atmosphere and provoking positive feelings in relation with clients;
-Assisting customers through inbound and outbound calls, and e-mails in topics such as: 

    -Scheduling appointments with clients for creating new websites;
    -Understanding the needs of customers and registering new orders for websites;
    -Providing information to customers with regard to migration to a new platform;
    -Making small changes in the websites based on customers´requests; 
    -Analyzing and passing to web designers requests for bigger changes in the websites;
    -Monitoring customers´satisfaction through caring calls.


We are looking for a professional with the following qualifications, experience and skills:

-Native or nearly native level of Italian; 
-Advanced level of English;
-Strong interest in web, mobile and social media;
-Excellent communication skills - both oral and written;
-Ability to work in a fast-paced environment and handle large order volumes;
-Motivated, with great time management and organizational skills;
-Great attention to details.


-Full-time permanent contract;
-Excellent salary and commission structure: 1000€ net + up to 100€ gross of performance bonus;
-Regular training provided;
-Dynamic, international and vibrant work environment;
-Opportunities for career development;
-Relocation package and help in finding an apartment.


Magdalena Szymanska
(+34) 93 231 00 00 (ext. 209)
(+351) 21 145 01 53

Placement agency Nº 9900000357
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