Job description

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Customer Service Planner with Native Level of Dutch or Flemish

Location: Terrassa, Spain

Department: Native Speakers


Our client is a Multinational Company specialized in manufacturing and selling security systems for businesses all around Europe.


The person is responsible for the Planning of the installation and Service calls as well of the relationships with the pears including subcontractors, technicians, customers and the overall CS and Sales team.

Also will be in charge of providing all the proper documents related to the installations or service calls required for billing.

Your main responsibilities would be:
-Plan Service calls and Installations from customers
-Manage Installation and reinstallation orders with technicians and subcontractors
-Establish installation date: Contact with the customer, with Sales Department, and Field Service
-Assign and modify Backlog status.
-Release material
-Create and control return orders relates to the installations
-Confirm and verify installations and service calls.
-Ensures receiving Sign off from Field Service.
-Confirm and prepare all documents for billing including status update.
-Submit all ready to bill to Billing dpt.
-Backlog follow up


We are looking for candidates with the following skills, qualifications and experience:

Strong Billing and Order Management expertise
Experience of working with a US GAP (for Month End closure)

Language Skills
-Native level of Dutch or Flemish.
-Fluent in English and intermediate french

IT / Presentation Skills
-SAP knowledge on SD processes
-MS Office Products (Excel, Word, Power Point) / Lotus Notes

Intercompany Skills
-Clear internal and external communication skills.

Personal and General Characteristics
-Can do approach, energy and enthusiasm.
-Ability to Team work
-Organized, responsible and accurate.
-Takes ownership of tasks and accepts accountability
-Monitors progress and acts to keep things on track
-Excellent social skills
-Flexible, Straight forward and independent


-Competitive salary + benefits (bonus and restaurant tickets)
-Standard working hours
-Immediate incorporation


Ariadna Pijoan
(+34) 93 231 00 00 (ext.153)


Ariadna Pijoan
(+34) 93 231 00 00 (ext.153)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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