Service Coordinator with Nordic Languages

As a Service Coordinator you will ensure a smooth provision and supply of After-Market products to the customers.

During your day to day:

- You will plan new and renewed contracts, customer confirmed appointments and technician plans.
- You will plan to minimize travel and encourage technician overnight stays in distant areas.
- You will assist in further developing the Service business meeting planned targets in the region you are appointed to.
- You will maximize technician’s chargeable working hours and monitor the efficiency of working time (utilization).
- You will create work orders in FX/R12, both internally as well as externally with suppliers.
- You will make sure and advise service engineers of any on site documentation/induction requirements/safety requirements/etc. needed on that particular job site.
- You will track service orders and advise customers of any deviation from agreed service.
- You will advise Sales team of situation in order to maintain good client relationships and provide accurate forecasts.
- You will ensure that the database is maintained and accurate in a systematic and logical manner in order to increase frequency of sales when possible.
- You will create CCR (Customer Complaint Report) for Warranty Service jobs.

You are the person we are looking for if:

- You speak Swedish, Danish or Norwegian at a native level.
- You have previous experience in an administrative role.
- You have a Technical or Commercial Degree or equivalent.
- You have JDE / SAP / ORACLE R12 knowledge
- You know Microsoft Office very well.
- You are well-organized and communicative.
- You have good attention to detail.

- You will work in a stable position in a company that values quality over quantity.
- You will work in an international environment with growth opportunities.
- You will have a pension plan after one year with the company.
- You will work in flexible working hours.
- You will obtain a competitive salary.
- You will have a parking place.