Team Manager for the Scandinavian Market


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Profiles Ciberseguridad

Long-term contract

Full-time

Competitive salary

  • Immediate incorporation

www.talentsearchpeople.com

As a Customer Service Supervisor your key responsibilities will be:
-To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
-To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
-To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
-KPI’s for departmental performance – measure and improve
-To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
-To build staffing schedules to ensure appropriate coverage of incoming order activities
-To perform annual reviews, appraisals and performance management reviews for the customer service staff
-To ensure a safe working environment, the highest level of productivity according to all the controls and compliance regulation of the company

-Bachelor’s degree - with administrative and/or commercial orientation preferably
-Native level of a Scandinavian Language and advanced level of English
-At least 5 years’ experience in a customer related function
-Excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge

-A permanent full-time job of 40 hours per week.
-WFH policy to be applied; after 3 months of trial period
-Schedule: 8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
-A competitive salary; in line with your experience and skills
-Training and internal growth opportunities

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