Team Manager with native level of Russian

During your day to day as a Customer Service Supervisor:

- You will assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
- You will select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
- You will manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
- You will be in charge of KPI’s for departmental performance – measure and improve
- You will plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
- You will build staffing schedules to ensure appropriate coverage of incoming order activities
- You will perform annual reviews, appraisals and performance management reviews for the customer service staff
- You ensure a safe working environment, the highest level of productivity according to all the controls and compliance regulation of the company

You are the person we are looking for if:

- You have a Bachelor’s degree - with administrative and/or commercial orientation preferably
- You have a Native level of Russian and advanced level of English
- You have at least 5 years’ experience in a customer related function
- You have excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge

-A permanent full-time job of 40 hours per week.
-WFH policy to be applied; after 3 months of trial period
-Schedule: 8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
-A competitive salary; in line with your experience and skills
-Training and internal growth opportunities