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Customer Loyalty Representative - Benelux Market with a High Level of Dutch

Location: Vila Nova de Gaia, Portugal

Department: Native Speakers

Salary: 17.000 - 17.000 €


For more than four decades our client has been the world leader in providing sophisticated hardware and software systems to automate and more effectively manage the product design and manufacturing process. The company serves 78,000 customers, including more than 100 Fortune 500 companies, in the aerospace, apparel, retail, composites, packaging, furniture, technical textiles and transportation interiors industries in 130 countries.


As a Customer Loyalty Representative - Benelux Market with a High Level of Dutch, you will provide customer support to the clients of the company.

You will be responsible for:

- No cold calling!
- Support and provide superior service via phones, e-mails and faxes to our customers and internal departments;
- Use company ERP system (SAP) to enter notificacions, create spare part orders, etc using standard operating processes;
- Identify, research, and resolve customer issues or complaints using available resources;
- Follow-up on customer inquiries not immediately resolved, along with orders, back ordered items an items in transit;
- Prepare and send service and aftermarket quotations and follow ups;
- Provide customers with product and service information;
- Initiate customer conversations to assess potential for increasing sales of key consumable products and to develop sales leads for sales representatives;
- Generate ad hoc reports to support the Regional Managers



- Fluent in Dutch
- Good command of English


- Some experience in Customer service
- Knowledge of Customer Service principles and practices
- Use questioning and listening skills that support effective telephone communication
- MS Office package knowledge as well as good data entry skills

Soft skills

- Excellent communication skills both verbal and written
- Friendly yet professional attitude
- Attention to detail, excellent organizational and poblem solving skills


- Start date: As soon as possible
- Competitive salary depending on profile (14 pays a year!)
- Food allowance provided
- Possibility of relocation package
- Permanent contract
- Life Health insurance provided
- Office hours, no weekends: 08:00-16:00
- Possibility to grow within the company upon good performance
- International experience in a multicultural environment


Viktorija Karmonaite
(+351) 21 145 01 53 (Ext. 203)

Placement agency Nº 9900000357
See offers