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Customer Experience Manager - Premium Fashion Brand
Our client is one of the most successful companies in the world exemplified by style, sophistication and the utmost attention to detail since 1967. The Company is a leader in the design, marketing and distribution of premium lifestyle products.
As a Customer Experience Manager you will be responsible for:
-Lead develop the team to deliver Brand Experience excellence whilst maximizing sales opportunities.
-Deliver sales profitability through key metrics: Sales, Conversion, Sales Per Worked Hours(SPWH), Customer Data Capture(CDC) Units Per Transaction(UPT)
-Adopt tools processes to improve employee efficiency increase productivity
-Understand, support budgetary requirements to increase the store profitability
-Manage maintain a safe working environment for customers employees
-Partner with Operations Manager(OPSM)/Inventory Control Manager(ICM) implement action plans to minimize shrink and improve store compliance
-Create a customer first culture within all store activities including the Expert Hot spots: Greeter, ICONS, Footwear, Dressing room Register
-Observe, coach share product knowledge, coach selling skills to drive key metrics: (Sales, Conversion, SPWH, UPT and CDC)
-Optimize opportunities to increase sales, CDC customer loyalty
-Provide feedback ideas to influence product presentation product ranging to increase sales
-Ensure 100% retail standards are consistently maintained improved
-Demonstrate a good understanding of product seasonality, concepts, key volume lines to support the commercial actions drive sales
We are looking for a professional with the following qualifications, experience and skills:
-First relevant professional and management experience, minimum of 2 years in a similar position
-First experience working with Retail KPIs
-Excellent team and communication skills as well as a structured and organized way of working
-Demonstrated team leadership experience
-Demonstrated experience in the fashion industry
-High service orientation and flexibility, "leading by example"
-Fluent knowledge of German and English
-Good MS Office skills (Excel, Word, PowerPoint)
-Fantastic training and learning opportunities
(+34) 93 231 00 00 (Ext. 194)