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Credit & Collections Team Leader (Greek speaker)

Location: Maia, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


You will join an innovative, German company which is a supplier of sports goods operating worldwide. With more than 60 thousand employees it is specialized in designing and manufacturing shoes, clothing, and accessories within the sports sector. The offices are located in Maia, Portugal.


As a Credit and Collections Team Leader:
• You will be responsible for day to day leadership of an OtC Credit Collections team serving the customers, delivering performance that meets or exceeds service level agreement targets
• You will be responsible for the credit, customer billing, collections dispute management processes
• You will manage customer problem resolution and escalation
• You will drive continuous improvement in the OTC Credit Collections team by introducing Lean principles and developing team members
• You will lead ongoing projects for the implementation of technology solutions
• You will manage customer relationship, which includes problem resolution and root cause analysis
• You will manage the relationship and support requests from partner Finance departments and other stakeholders in the business
• You will supervise the credit risk assessment and review
• You will supervise the releasing of the blocked orders and ensure timely release
• You will provide insight in the development of the accounts receivable position of the customer to sales and finance teams
• You will act as the first escalation point for the process related issues
• You will identify the improvement opportunities and support their implementation
• You will lead the process and improvement focused projects for OtC Credit Collections
• You will support ongoing projects for the implementation of technology solutions
• You will provide insight into the calculation of the required provision for uncollectable balances
• You will establish and maintain strong financial controls over the work performed
• You will be acting as the backup for the manager


You are the person we are looking for if:

• You speak a native/high level of Greek and English
• Experience in SAP
• Experience in Credit Collections activities
• Experience in a leader role
• Knowledge of LEAN methodology and good Excel skills are a benefit


• You will be offered competitive salary
• You will have the opportunity to grow within a multinational company
• You will be part of the one of the most respected sport brand in the world


Alvaro Francis
T: (+351) 300 509 066 (Ext. 131)

Placement agency Nº 9900000357
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