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Job description

 

Operations Manager - Premium Fashion Brand


Location: All regions, Germany

Department: Retail

Organization

Our client, an American premium fashion brand, is looking for a highly experienced Assistant Store Manager for their outlet store based in Wolfsburg.

Function

As an Operations Manager your main responsibilities will be:

EXCEED SALES AND PROFITABILITY TARGETS

-Optimize resource to improve productivity and implement action plans to minimize shrink and improve store compliance
-Handle all product items with care to ensure that marked out of stock(MOS) is minimized
-Manage Marked out of stock efficiently following company calendar guidelines
-Maintain a safe working environment for customers employees

INSPIRE AND DEVELOP THE TEAM

-Lead inspire the team to deliver process efficiencies
-Responsible for developing the best talent with skills to complete the operational job roles
-Set goals, support personal development plans opportunities linked to performance
-Manage the operational training of store process
-Recognise achievements across all level of employees
-Manage teams adherence to the brand dress grooming standards

THE EXPERIENCE AND SERVICE MODEL

-Embrace demonstrate the service philosophy 3 C Model
-Support the consistent communication
-Coach support the team to create a customer first culture within all operational efficiencies
-Drive operational efficiencies to ensure that the customer experience team can Connect, Convert and Conclude
-Handle customer queries ensure team are trained to the required level to manage to the required level.

BRAND PRESENTATION AND OPERATIONAL EFFICIENCY

-Manage delivery processing inventory flow
-To ensure daily replenishment requirements are achieved replenishment targets are exceeded
-Monitor manage the RFID IPOD processes to ensure daily compliance
-Optimize the customer support space to match seasonal changes inventory levels
-Ensure compliance to company policy procedures including, cash management Health Safety
-Manage store supply requirements expenses within agree budget
-Manage store opening, closing elements which relate to registers, cash management efficiently to company guidelines, daily reconciliation call out any financial risk to line Managers

Requirements

We are looking for someone with the following experience and skills:

-A minimum of 2 years in a similar position
-Fluent German and English
-Demonstrated team leadership experience
-Demonstrated experience in the fashion industry


Offer

-Competitive Salary
-International company
-Fantastic training and learning opportunities



Application

Kimberly O'Donoghue
(+34) 93 231 00 00 (Ext. 194)



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