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Job description

 

Operations Manager - Premium fashion brand


Location: Neumünster, Germany

Department: Retail

Organization

Our client is an American premium fashion brand and is looking for a highly experienced Operations Manager to join their outlet store based in Neumünster.

Function

We are looking for an experienced Operations Manager to join a premium fashion brand.

As an Operations Manager, your main responsibilities will be:

-Exceed Sales and Profitability Targets
-Optimize resource to improve productivity and implement action plans to minimize shrink and improve store compliance
- Handle all product items with care to ensure that marked out of stock(MOS) is minimized
- Manage Marked out of stock efficiently following company calendar guidelines
- Maintain a safe working environment for customers employees

INSPIRE AND DEVELOP THE TEAM

-Lead inspire the team to deliver process efficiencies
-Responsible for developing the best talent with skills to complete the operational job roles
-Set goals, support personal development plans opportunities linked to performance
-Manage the operational training of store process
-Recognise achievements across all level of employees
-Manage teams adherence to the brand dress grooming standards

THE EXPERIENCE AND SERVICE MODEL

-Embrace demonstrate the service philosophy 3 C Model
-Support the consistent communication
-Coach support the team to create a customer first culture within all operational efficiencies
-Drive operational efficiencies to ensure that the customer experience team can Connect, Convert and Conclude
-Handle customer queries ensure team are trained to the required level to manage to the required level.

BRAND PRESENTATION AND OPERATIONAL EFFICIENCY

-Manage delivery processing inventory flow
-To ensure daily replenishment requirements are achieved replenishment targets are exceeded
-Monitor manage the RFID IPOD processes to ensure daily compliance
-Optimize the customer support space to match seasonal changes inventory levels
-Ensure compliance to company policy procedures including, cash management Health Safety
-Manage store supply requirements expenses within agree budget
-Manage store opening, closing elements which relate to registers, cash management efficiently to company guidelines, daily reconciliation call out any financial risk to line Managers

Requirements

- A minimum of 2 years in a similar position
- Fluent German and English
- Demonstrated team leadership experience
- Demonstrated experience in the fashion industry

Offer

-International company
-Competitive salary
-Fantastic training and learning opportunities
-Permanent contract

Application

Kimberly O'Donoghue
(+34) 93 231 00 00 (Ext. 194)



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