Login
Create an account

Job description

 
You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one.

Customer Care Specialist with a Native level of German


Location: Barcelona, Spain

Department: Sales & Marketing

Salary: Salario competitivo

Organization

Our client is the world leader in international education.


Function

As a Customer Representative you will be responsible for offering customer service and promoting our Online English courses to the German You will have a key role in developing, revenue and number of students joining our online school and being part of fast-growing business.

Your responsibilities will include, but not be limited to:
- Offer call service in German.
- Follow up on a monthly basis on our student progress via phone and emails.
- Provide advice on how to achieve personal and company learning targets.
- Motivate and guide our students through our online school.
- Present the different school features and options in order to provide a customized service.
- Respond to all questions directly or by relaying to our Global Customer Service by email and chat.
- Overcome student objections by giving personal solutions to manage time and progress.
- Meet the operations requirements of quality and productivity of customer support services.
- Follow the processes and procedures in place.
- Enter accurate comments following conversations with our customers into our database.
- Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using the their products.

Requirements

What we are looking for:

- Native German speaking language skills.
- Highly responsible with very strong sense of ownership
- Positive attitude.
- Ability to communicate effectively and concisely to customers.
- Cultural awareness and ability to work within a team.
- Consistently strive for improved quality and results
- Strong computer and internet knowledge essential. Must be comfortable working on various electronic platforms
-Excellent at multitasking

Offer

Benefits and fun stuff:
- A genuine commitment to your learning development
- Work in a multinational office (25 different nationalities)
- Work with passionate and enthusiastic people
- 28 Days Holidays
- Private Medical Insurance, Child Care Voucher, Restaurant tickets
- Cycle to Work Scheme
- Career Opportunities Internationally
- Monthly Happy Hour in Office Summer Christmas Party - ‘no expenses spared

Application

Sandra Gonzalez
(+34) 93 231 00 00 (ext. 179)




TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
See offers