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Job description

 
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Customer Service Agent with a Native Level of Dutch


Location: Barcelona, Spain

Department: Sales & Marketing

Salary: 19.000 - 25.000 €

Organization

Our client is an international technology company specialising in Internet-related services and products that include online advertising technologies, search, cloud computing, software, and hardware

Function

Responsibilities

Provide frontline service to customers and route their calls to the appropriate department
Provide a friendly and efficient service in answering customer queries
Ensure agreed KPIs are met
Perform duties in a compliant manner in accordance with policies and procedures
Develop and maintain a working knowledge of our products



Requirements

Native level of Dutch
Ability to speak and write English fluently
Minimum of 2 years customer services experience, preferably in a similar industry
Excellent customer focus and the ability to work to tight deadlines
IT literate - Previous Salesforce.com knowledge an advantage
Excellent time management telephone etiquette
Highly professional written and verbal communication skills
Proactive - can work with minimal supervision

Offer

Full-time (39 hours/week) and part-time (20 or 25 hours/week) contract
1 week of initial training
A permanent presence of coaches who will facilitate your personal and professional development
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
International business casual environment
Full time role - Monday to Friday
Long Term Contract
Relocation Package
Competitive Benefits package!
Seniority Level
Entry level

Application

Macarena Tobias
(+34) 93 231 00 00 (Ext. 173)



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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