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Desktop Support Engineer
IT & E-Commerce
Our clients is Digital Entertainment Company. They are an exciting venture in the online entertainment space. Founded in the US in 2002, with offices in Rochester (NY) and Barcelona (city center), theirs is a high-growth trajectory, and among the greatest places to work in the world.
As a Desktop Support Engineer, you will be working in the IT support division. Your objective will be assisting employees with software or hardware-related issues as they arise.
You will be responsible for:
-Orchestration of system and software updates, software licensing management for mobile, desktop and laptops.
-Scheduling and performing routine maintenance, updates of office computers, Roku, Google Chromebox, Smart TV’s, game consoles and other devices and hardware
-Tracking of all office hardware and device warrantees
-Creating and enforcing device security policies and protocols
-Overseeing inventory and working with HR in planning for hires.
-Excellent English communication skills (reading, writing, speaking)
- +2 years experience working with/providing support for macOS Operating system.
- +2 years experience working with/providing support for Windows Operating system.
- +2 Years experience managing Mac/iPhone/Windows devices with a client/server infrastructure.
- +2 years experience troubleshooting hardware and software issues with OSX in an office environment
- +2 years experience with creating and deploying software images for OSX
- OSX Server
- Google’s Gsuites Application.
-The ideal candidate excels in a team environment, will be the primary lead and ‘go-to’ resource for IT Support, so you must be helpful, friendly and approachable. The possibility of managing people exists.
-Flexible working hours.
-23 days of vacation, plus flexible bank holidays.
-Continuous training and free English and/or Spanish classes.
-Company sponsored events: industry meet-ups through the Summer; company-wide retreat (Sardinia in 2016, Algarve in 2017); office ski trip in winter.
-Private health insurance.
-Quarterly profit sharing bonus.
-Monthly tech "freestyle" days - tech team members decide what they want to work on and do it.
-Gym membership sponsored.
-Interesting projects and working with latest technologies.
-Big terrace with ping pong and kicker tables, as well as many drinks and snacks.
(+34) 91 590 04 31 (ext. 410)