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Technical Support Engineer
IT & E-Commerce
Our client's Technical Support Team is dedicated to providing world-class technical assistance to our customers, working with them as partners to ensure that software solutions are deployed, maintained and upgraded in an efficient manner.
The Technical Support Engineer position contributes to the company's Customers success by:
Helping customers get the maximum benefit from our software products by assisting them in applying the fundamentals and features to their projects as well as issues troubleshooting. In doing so, you will gain an accelerated and broad knowledge of principles and nuances of a wide variety of software components across many companies in telecommunication industry.
Communicating with customers in a professional manner through ticketing system and occasionally via chat or phone. Ensure timely resolution of all production issues meeting or exceeding SLA's.
Occasionally assisting customers onsite (our customers' offices are located on all populated continents).
Don't know how to deal with some issue? Don't worry, we have solutions for most problems well documented and a great team to help you rapidly build your basic knowledge.
We will teach you to manage customer expectations and escalations and de-escalate the situation.
Customer oriented approach
Upper intermediate English (B2)
Spanish work permission
Fluent Spanish, Portuguese is a benefit
Good knowledge of Linux/UNIX command line tools/environment
Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
Experience with MySQL or other SQL database
Previous experience in support function will be highly appreciated
Technical background and IT education is a huge plus
Scripting skills (bash, perl or python) is a plus
30 calendar days of paid vacations and paid sick days
Great working conditions and comfortable working space
Corporate events, a great team and friendly atmosphere
Tania Martínez i Torres
(+34) 93 231 00 00