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Job description


NOC Security IT Engineer|Team Lead

Ubicación: Braga, Portugal

Departamento: IT & E-Commerce


Our client is an information and technology company, offering a full range of technology products, solutions and services.


Responsible for technical support on Client Networks

• Provide technical assistance to 2nd Line IT Engineers and to 3rd Line (on-site) support teams as well as communicating to a wider Service Delivery Organization;

• Monitoring and maintaining service availability and security across network security solutions such as firewalls and unified threat management devices, other solutions include remote access solutions;
• Supporting deployments for Checkpoint and Fortinet;

• Incident management; incident triage, resolution and update and ability to escalate appropriately to ensure SLAs are achieved/exceeded;

• Escalation and interfacing to external referral groups and 3rd parties:
• Cisco TAC
• Juniper JTAC
• Brocade TAC
• Systems Monitoring
• Alarms
• Capacity
• Performance

• Problem trend analysis and resolution;

• Continual service improvement;

• Specify, cost and implement Network based solutions to client requirements;

• Any other duties commensurate with the role and delivery of service;

• Implement and Handover projects via Acceptance into Service Process;

• Accept Incident Escalation for technologies;

• Assist designers with specific technologies or with local knowledge;

• Provide cover for Principal Engineers when needed;

• Knowledge share with members of the team;

• Working within established service management processes e.g. incident and change management;

• Create and update documentation utilizing organizational standards to ensure retention and collaboration of knowledge;

• Mentoring and guidance to 1st and 2nd line IT Engineers within the team.


- Min. 3 Years networks experience;

- Excellent analytical and fault finding skills

- German Language Skills essential as close co-operation with the client is mandated.

• Good understanding of cyber security and the cyber threat landscape;
• Cisco certification:
• In depth working knowledge and experience of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing;
• Good working knowledge of networking hardware, especially from the Cisco Catalyst family, i.e:
• Cisco 29xx, 35xx, 37xx, 38xx Cisco 26xx routers, 6500 switches, Cisco Nexus family
• Knowledge of Brocade products (access, distribution and core);
• Mandatory WLAN experience:
• WLAN Controller
• Access Points
• Experience of small, medium and complexity changes to network infrastructure - IMAC
• Working knowledge of Legacy technologies, such as, but not limited to:
• Avaya switching
• Hirschman switching and routing
• Siemens switching and routing
• Nortel Passport Technology
• Working experience or knowledge around Load Balancers, such as:
• Citrix
• Big IP F5
• Depth of knowledge and experience with network monitoring and troubleshooting tools, e.g.
• CA Spectrum and E-Health
• Able to interpret trends in network performance and identify potential issues
• Network Security Product/Technology Knowledge
• 1. HP Tipping Point
• 2. Fortinet
• 3. FortiManager
• 4. FortiAnalyser
• 5. Gateway – full series
• Checkpoint series
• Cisco ASA series
• RSA server support
• Bluecoat
• Hirschmann Eagle Firewall
• Juniper SRX series

Useful Skills
• Previous experience of network design.
• ITIL Foundation or knowledge of ITIL processes.
• Understanding of network security.
• Firewall Principles
• Some hands-on experience
• Continuous Improvement
• Bluecoat Technologies
• DDI – Infoblox


Contract with the company;
Competitive salary;
Opportunity to join an expanding company.


Rosário Rodrigues
T: (+351) 211450153

Placement agency Nº 9900000357
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