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Job description

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Customer Support Associate with an Excellent Level of French and English

Ubicación: Amsterdam, Netherlands, The

Departamento: Native Speakers

Salario: Salario competitivo


Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.


As a Customer Support Associate, your objective will be to provide customer support to the clients of the company.

You will be responsible for:

-Taking inbound calls from prospective customers with regards to fashion clothing and accessories, handling customer inquiries in a professional manner while providing the highest level of technical/customer service.
-Offering customer service to end users/dealers in relation to a wide range of electronic products
-Answering emails from customers/dealers
-Ensure customer satisfaction by providing timely and accurate information.
-Logging detailed and accurate case notes to ensure optimal assistance for customers


We are looking for a professional with the following qualifications, experience and skills:

-Intermediate vocational education
-You have strong typing and PC skills
-Software related knowledge and aptitude is a plus
-Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
-You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
-You are interested in sports and you enjoy different sports activities
-Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
-Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.
-Languages: Fluent French and English


-An exciting full time job in a young international environment
-Fully paid training
-25 vacation days
-Pension plan
-Yearly merit review
-Attendance bonus system (700 yearly)
-Referral bonus system (600 euro’s per referred candidate)
-Possibilities for development and promotions
-Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
-Sports and game activities

-Flexible working hours:
mo – fr between 09.00 – 21.00
sa 09.00 – 18.00 (2 weekends a month - 2 days off during those weeks)
- Start date;


Suzana Melo
(+34) 93 231 00 00 (Ext. 107)

Placement agency Nº 9900000357
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