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Team Leader Technical Customer Support with a high level of Dutch
Amsterdam, Netherlands, The
Our client is one of the world's leading telematics solution providers. Dedicated to fleet management, vehicle telematics and connected car services.
As a Team Leader you will have to:
-Assure strong quality as well as productivity within your team.
-Coach people and focus on their performance by accelerating the personal development of your team members.
-Handle escalations and advanced queries passed on from the team and the business unit to provide a resolution satisfactory for the customer.
-Work closely together with other Team Leads and departments to continuously improve the customer-focused attitude to create satisfied and loyal customers.
-Successful track record and passion for people and performance management.
-Experience with quality management, understanding of customer support related KPI’s and measurements.
-1-2 years of people management experience in an international environment, preferably in customer contact center.
-Excellent communication skills, verbally and written in English and Dutch.
-Quarterly bonus plan.
-26 annual leave days with option to buy up to 10 days.
-Unlimited access to LinkedIn learning.
-Discounts on various shops, restaurants, bars, gyms, etc.
-Yearly merit review.
-Full time paid training.
-Social committee office parties with food and drinks.
-Health insurance discounts and contributory pension scheme.
(+34) 93 231 00 00 (Ext. 317)