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Job description


Technical Support Associate with German

Ubicación: Amsterdam, Netherlands, The

Departamento: Native Speakers


Our client is an Amsterdam based company specialized in computers and technology.


We are looking for Technical Support enthusiasts to provide problem resolution and world-class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials.

Primary responsibilities
-Resolve retail technical issues via phone, email, or chat
-Develop positive, supportive rapport
-Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
-Utilize Knowledge Base tools to work and resolve issues
-Identify when and how specific issues should be escalated to various resolver teams
-Use identified tools to track, escalate and record issues and resolutions
-Manage open cases to ensure resolution work and case closure progresses quickly
-Diagnose and resolve technical hardware and software issues
-Follow up and make scheduled call backs to customers where necessary
-Stay current with system information, changes and updates
-Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
-Provide timely and effective resolution to support requests based on service level agreements (SLA)

-Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs
-Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
-Ability to employ patience and self-control in handling irate customers
-Ability to “think outside the box” to provide consult to customers on features and benefits of the product both Software and Hardware related
-Provide a world class experience


We are looking for someone with the following skills and abilities:

-Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office
-Knowledge of and experience with gaming consoles or PC gaming systems
-Ability to navigate the internet and use search engines to find information
-Ability to utilize phone system as required
-Experience utilizing, configuring, and troubleshooting in multiple environments

The candidate needs to be based in The Netherlands.


We are offering:

-Full-time position
-Competitive salary
-Opportunity to join an expanding company.
-International environment


Jennifer Sánchez-Cano
(+34) 93 231 00 00 (Ext. 107)

Placement agency Nº 9900000357
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