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Job description


Technical Support Associate with an Excellent Level of German

Ubicación: Amsterdam, Netherlands, The

Departamento: Native Speakers

Salario: Competitive salary


Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.


As a Technical Support Associate your objective will be to give customer support to the clients of the company.

You will be responsible for:

-Resolve retail technical issues via phone, email, or chat
-Develop positive, supportive rapport
-Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
-Utilize Knowledge Base tools to work and resolve issues
-Identify when and how specific issues should be escalated to various resolver teams
-Use identified tools to track, escalate and record issues and resolutions
-Manage open cases to ensure resolution work and case closure progresses quickly
-Diagnose and resolve technical hardware and software issues
-Follow up and make scheduled call backs to customers where necessary
-Stay current with system information, changes and updates
-Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
-Provide timely and effective resolution to support requests based on service level agreements (SLA)

-Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs
-Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
-Ability to employ patience and self-control in handling irate customers
-Ability to “think outside the box” to provide consult to customers on features and benefits of the product both Software and Hardware related
-Provide a world class experience


We are looking for a professional with the following qualifications, experience and skills:

-Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office
-Knowledge of and experience with gaming consoles or PC gaming systems
-Ability to navigate the internet and use search engines to find information
-Ability to utilize phone system as required
-Experience utilizing, configuring, and troubleshooting in multiple environments

The candidate needs to be based in The Netherlands.


-Full-time position
-Competitive salary
-Opportunity to join an expanding company
-International environment
-Bespoke reward structures
-Comprehensive training programs, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
-A range of learning and leadership development programs
-Flexible benefits, including medical and dental cover
-Lots of fun days, charity initiatives and social events for you get involved with


Jennifer Sánchez-Cano
(+34) 93 231 00 00 (Ext. 208)

Placement agency Nº 9900000357
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