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Query Agent with Dutch


Ubicación: L'Hospitalet de Llobregat, Barcelona, Spain
Departamento: Native speakers
Salario: Competitive salary
Contrato: Long-term contract


Organización

Our client is a leading Global enterprise for business process and document management. A fast growing company specialized in IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide.

Empleo

As a Query Agent, your main objective will be the resolution of partner/customer queries and ensure partner compliance.

During your day to day:

- You will manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with the company in line with T&C’s.
- You will manage effectively designated work/stock levels to achieve targets SLA’s set escalate as appropriate.
- You will ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
- You will encourage positive Partner behaviour through feedback on QMS system.
- You will ensure Partner compliance with Portal functionality where available.
- You will provide TL with timely and accurate updates on his/hers aged and outstanding queries.
- You will ensure strict adherence to IC Sarbox requirements.
- You will achieve monthly/quarterly targets and SLA.
- You will be in regular contact with your team leader.

Requisitos

You are the person we are looking for if:

- You have a university Level education (desirable).
- You are fluent in Dutch and English, both written and verbal.
- You are self-motivated and willing to learn new skills.
- You are adaptable to a changing environment flexible with regard to working patterns.
- You are results- and target-driven.
- You have excellent communication and negotiation skills.
- You have excellent customer care skills.
- You are computer literate.
- You have a committed approach to team work.
- You are resilient under pressure and are able to quickly adapt to unforeseen work demands.

Oferta

- You will receive a competitive salary with regular incentives and employee rewards, and childcare vouchers.
- You will enjoy a 25 days holiday allowance (set annually as per collective agreement), plus public holidays.
- You will have access to a free Company shuttle bus from train station to the office.
- You will enjoy local employee discounts at shops and restaurants.
- You will enjoy free Spanish, French and English classes.
- You will receive medical care and onsite medical service.
- You will join a friendly international environment, and have access to the Employee Social program that includes subsidized trips (Skiing in Andorra in winter, Costa Brava in summer), beach volleyball and more.

Solicitud

Molly Richardson
mrichardson@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 232)


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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