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Customer Care Specialist with a Native Level of Spanish
21.000 - 23.000 €
Worldwide leader company in the development of casual social games with over 40 million monthly players. In Top 3 of Facebook's largest game developers.
You will provide personalized assistance to our valuable players, building relationships and working to retain as many of them actively engaged.
- Effectively assist customers via different modes of contacts inbound and outbound
- To maintain high levels of productivity and quality standards following set guidelines
- To adhere to standard operating practices and follow compliance guidelines
- To contribute to process improvement
- To keep yourself up to date and consistent in terms of process knowledge
- To maintain high levels of engagement
- To collect feedback/suggestions from players and report/escalate frequently to your line manager
- Make outbound calls in various scenarios and for various reasons
- Forum monitoring
- Have a passion for social and new media and an innate curiosity
It is required:
- A native level of Spanish
- High level of English
- A passion for social media (especially Facebook, Pinterest, Twitter, Instagram) and the curiosity and drive to experiment.
- A deep understanding of what works on each channel
- Customer focus
- Outbound calling sales/telemarketing experience
- Demonstrate passion for customer service
- Excellent communication and interpersonal skills
- Competitive salary
- Social benefits package
- Permanent contract
- Availability to work in rotative shifts (day/night/weekends/bank holidays)
- Young and dynamic work environment within a multinational environment
- Location: Barcelona city center
(+34) 93 231 00 00 (Ext. 148)