Customer Service Advisor with a Native Level of Finnish and Excellent English
Ubicación: Barcelona, United Kingdom
Departamento: Native speakers
Salario: 17.000 - 21.000
Contrato: Permanent contract
You will join a innovative, young and Dynamic online rental car company based in Barcelona.
The main goal of the company is to provide an excellent customer experience.
As a Customer Advisor your main responsibilities will be:
- Delivering a high level of customer service.
- Using empathy/positive language when answering questions while they're browsing the website.
- Helping each customer find their ideal car.
- Spotting opportunities to provide information that your customer may require at a later stage.
- Dealing with requests between booking and pick-up.
- Conducting post-travel investigations after the rental has finished.
- Consistently create encouraging experiences for our customers, whether they're booking online/over the phone.
You are the person we are looking for, if you have the following qualifications and skills:
- Native level of Finnish.
- High level of English.
- Proven experience in customer service is an advantage.
- Respectfulness and confidence in communicating
- Passionate about providing the best experience possible.
- Be able to take ownership for their work.
- Problem-solving skills and is able to flex to different customer profiles.
You will have:
- A permanent contract.
- A paid 5 weeks induction training.
- Free hot drinks and fruits at the workplace.
- A language bonus.
- A cosmopolitan, multicultural working environment.
- A future career progression.
- A fabulous beach front location with great transport links.
(+34) 93 231 00 00 (Ext. 312)