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Customer Service Agent & Sales Support Assistant with English, Spanish and German or French
Our client is multinational company with its headquarters in Australia and recently expanding into Europe. They are looking for a Customer Service and Sales Support Agent which is going to give direct support to the CEO from their Barcelona office.
As a Customer Service Agent Sales Support Assistant you will support the work of managers and company director and undertake a variety of administrative, clerical, organisational and managerial tasks.
Your main tasks consist in:
-Research potential clients in multiple international markets
-Resolve product or service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; following up to ensure resolution
-Resolve customer complaints via phone, email, mail or social media
-Compile end of month reports for distributors, agents and suppliers.
-Maintain financial accounts by processing payments, invoicing and end of month
-Recommend potential products or services to management by collecting customer
information and analyzing customer needs
-Support and assist the management in all areas of the international business
We are looking for a person with the following qualifications, experience and skills:
-Excellent level of English and Spanish
-High level of German or French
-At least 2 years of previous experience in similar position
-Solid working knowledge of MS Office
-Initiative and hands-on mentality
-Outgoing and proactive
-Able to work independently and show ability to learn
-Highly organized and punctual
-Service and solution oriented
-Excellent communication and interpersonal skills
-Working hours: 9am to 5pm
(+34) 93 231 00 00 (173)