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Job description

 
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Customer Service Representative with Native Level of Dutch & Advanced Spanish or English


Ubicación: Barcelona, Spain

Departamento: Native Speakers

Salario: Salario competitivo

Organización

Our client is the largest online distributor of flights in the world (measured in terms of sales) and one of Europe's largest e-commerce businesses. The company offers the best deals on regularly-scheduled flights, charters, low-cost airlines, hotels, cruises, car rentals, vacation packages, travel insurance and stays of varying length to more than 16 million customers all over the world.

Empleo

- Track, follow-up and resolve customer's outstanding issues effectively;
- Take full responsibility and ownership for end to end case resolution;
- Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner;
- Adhere to company policy, process and procedure;
- Develop and maintain in-depth product knowledge;
- Gather information, research/resolve enquiries and maintain accurate logs;
- Liaise with Customer Care team, management and customer to improve customer satisfaction;
- Escalate issues identified to provide long term solutions and minimize repeat issues for Customers;
- Participate constructively in initiatives to increase customer satisfaction as required.

Requisitos

- Native level of Dutch and advanced level of Spanish or English
- High level of experience and success in dealing with and resolving customer issues
- Excellent interpersonal and communication skills - written and verbal
- Excellent telephone manner with the ability to build relationship with customer and understand customer perspective
- High level of computer literacy with the ability to use internal systems to fully investigate and record information
- Experience in analyzing information and data to identify facts and root cause of issue
- Ability to work in partnership and across functions to find solutions
- Professional and business orientated
- Able to provide win-win solutions and take a bigger picture view

Oferta

- 6 months + Permanent contract
- Competitive Fixed Salary + Performance Bonus
- Working Monday to Friday from 9:00 - 18:00
- International working environment
- 3 weeks paid (Amadeus) training will be provided
- Young and dynamic team

Solicitud

Adele Jacobsson
(+34) 93 231 00 00 (Ext. 161)




TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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