Front & Back Office with a Native Level of German
21.000 - 23.000 €
Our client is one of Europe’s most successful online retailers. We are growing rapidly and we are currently looking for Customer Service Representatives in Barcelona, Spain, where we have opened a brand new Customer Support office right on Plaza Cataluña. The team there will provide great customer service for most of our European markets and we expect it to continue to keep expanding.
You will act as a liaison between the company and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency.
Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction.
Answering inquiries and questions by mail and phone according to company standards.
Handling return cases in an effective way. You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures.
You have excellent oral and written communication skills in your native language: German+ English
- Experience required in Customer Service
- Passion for motor sector
- You have strong problem solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues
- Being familiar with Excel and able to learn complex internal system
-Be oriented to Back Office and know how to deal with orders, refunds and returns
- Salary: Fix + Commissions (21K + 2K)
- Full day job: 8 hours per day ; 5 days per week
- Very nice environment and office
- Central position: Plaza Catalunya
- Benefits, Discount on company products, After work activities, Opportunity of professional growth
Jose M. Delgado
(+34) 93 231 00 00 (Ext. 156)