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Front Office Specialist with a Native Level of German
Our client is a multinational company based in the Barcelona area.
As a Front Office Specialist you will be responsible for:
-Effectively process all incoming calls in a professional, friendly and timely manner
-Enter and process all sales order types
-Coordinate with sales regarding order status, shipping dates, product availability and back orders
-Provide support to remote sales offices and personnel
-Effectively and appropriately interact and communicate with the warehouse
-Follow up with customers regarding order confirmation
-Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
-Follow through on customer disputes until resolved
We are looking for someone with the following requirements:
-2 years of previous experience in Customer Service
-Native level of German and excellent English
-Good knowledge of Office and Windows
-High commitment to customer satisfaction
-Passion for excellence with respect to treating and caring for customer
-Patient and friendly attitude
-Strong detail orientation and analytical skills
-Flexibility and open mind-set
-Career plan and continuous training.
(+34) 93 231 00 00 (Ext. 173)