MyTSP

Job description

 

Helpdesk multilingual with Excellent German, Italian and English (f/m)


Ubicación: Barcelona, Spain

Departamento: Native Speakers

Organización

Our client is multinational company which provides ICT solutions.

Empleo

As a Technical Support Agent, you will be working on the International Service Desk and reporting to the Team manager. This already established Service Desk provides B2B IT support services to end users of multinational companies. The Service Desk is expanding and therefore offering exciting career opportunities.

Working hours:

-Afternoon shifts from 14:00 p.m. to 22:00 p.m. Wednesday to Sunday.

- Morning shifts 06:00 am to 14:00 pm. Monday to Friday

MAIN RESPONSABILITIES

- Provide Excellent Customer Support.

- Answering incoming calls and help clients with their IT technical issues.

- Follow up and solving IT incidents.

- Escalate incidents to Level 2 when unable to resolve.

- User Management.

- Responding to incoming emails.

-Ensuring that service quality levels fully meet expectations.

Requisitos

-Excellent Level of German, English and Italian

-Advanced IT skills. IT interest is a must.

-Excellent trouble shooting skills.

-Excellent communication skills.

-IT degrees are a big plus.

Oferta

-Initial 6 months contract (with 15 days probation period) + permanent contract.
-Life insurance.
-International work environment and well connected workplace.
-Social benefits like discounts on private health insurance and gym


Información

Anita Kmita
akmita@talentsearchpeople.com
(+34) 93 231 00 00 ext(159)

Solicitud

Anita Kmita
akmita@talentsearchpeople.com
(+34) 93 231 00 00 ext(159)



Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.


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