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Cash Collector Agent W/ Native level of French

Ubicación: Barcelona, Spain
Departamento: Native speakers
Salario: Competitive salary
Contrato: Long-term contract


TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 50,000 restaurants worldwide, more than 18 million monthly visits, 11 millions of opinions and more than 13,000 restaurants in Italy. The platform operates as "LaFourchette"in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden and Denmark . It also operates in English as "“, as Dimmi in Australia and as IENS in the Netherlands.


As a Cash Collector Agent, you will be working in the Billing Collection division and for the Team Leader of the same department. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection
You will be responsible for:

- Make friendly reminders on customer invoices for restaurants and make recovery call
- Answer the questions of the customers by phone or email
- Make outbound collection calls to debtors
- Negotiate payment by credit card, direct debit, transfer
- Establish repayment schedules, accounting statements
- Update clients bank information
- Realize credit notes and invoices
- Letter Customers accounts
- Manage Customer refunds by transfer
-Manual Credit notes
- Prepare send claims letters campaigns
- Send files to recovery agencies after putting them in Not Bookable
- Prepare and send in the event productions for Bankruptcies
- Monitor, interaction and coordination of collection agency
Switching to bad debt customer transition provisions and reversals of provisions
- Full Tracking bad debt customers with general accounting


We are looking for a professional with the following qualifications, experience and skills:


- Higher education in finances, business and/or something related
- Fluent in English French as a native person (3rd language is a plus).


- Experienced at building effective relationships through positive communication, honesty and trust

Technical Skills

- Excel and Oracle knowledge

Soft Skills

- Excellent written and oral communication in the relevant language/s of the country/ies covered
- Target driven and proven self-starter with ability to deliver on targets without constant supervision
- Not intimidated by technical interaction
- Self-motivated and thorough
- Analytical skills
- Ability to manage multiple priorities and tasks
- Strong organizational and analytical skills
- Exhibits integrity through fair and ethical behavior towards colleagues and a demonstrated sense of corporate responsibility and commitment
- Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
- People management skills Team player
- Problem-solving skills


- Permanent contract
- Competitive fixed salary
- Ticket Restaurant
- International working environment
- Compensation for practicing sports in any gym in Barcelona
- Interesting discount in private health insurance
- Dining and leisure area + terrace


Ana Rita Mouro
0034 680 241 234

Placement agency Nº 9900000357
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