Iniciar Sesión
Crear una cuenta

Job description

Lo sentimos, esta vacante ya no está disponible. Por favor, visita nuestra web para encontrar puestos similares, o contacta con nosotros si tienes alguna duda. ¡Gracias!

Service Desk Agent with Excellent German and English

Ubicación: Barcelona, Spain

Departamento: Native Speakers

Salario: 17.000 - 21.000 €



Your main responsibilities will be:

-Maintaining direct contact with the client or ticket owner, is available for receiving calls/ emails/ tickets/ requests/ incidents and to answer them as soon as possible.
-Record the incoming client requests - orders or incidents - , creates tickets.
-Identify, diagnose and categorize the incident/ call/ ticket and determines priorities.
-Forward more complex problems to next level of support.
-Updating client information and the ticket management system throughout the whole process,
and logs information.
-Tracks tickets and informs the client about its status.
-Close the ticket.


We are looking for a professional with the following qualifications, experience and skills:

-Customer and service orientedperson
-Be selfconfident, and have an aptitude for ICT issues.


Full time contract
Multinational environment


Maria Gallifa
(+34) 93 231 00 00 (Ext. 211)

Placement agency Nº 9900000357
Ver ofertas