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Technical Support Specialist with French
Our client is a Company with more than 140 call centres in 27 countries Worldwide, partnered with a global market leader for solar inverters; they offer a wide range of products and solutions that allow for high energy yields.
As a Customer Care Agent you will be asked to:
-Maintain the technical support hotline, and uses communication and basic troubleshooting skills to provide customer support to users, installers and customers.
-Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs.
-Provides first level technical support on several products groups. Resolve 50% of your contacts without involving other people.
-Ability to follow technical troubleshooting guides and technical knowledge to determine technical resolution or escalation path.
-Other duties as may be required or assigned.
-Native French and fluent English is required
-Knowledge of basic electrical theory or networking technology is
-Customer focus and a service-oriented attitude are required.
-Ability to communicate on the phone with customers while taking detailed notes is required.
-Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is
-Proficiency with Salesforce/Master Data Record Keeping is
-Attention to detail and a high level of accuracy are required.
-Excellent interpersonal and communication skills are required.
-Excellent organizational skills are required.
-Ability to analyze and solve problems.
-Ability to work under time pressure and stress.
-Ability to handle multiple projects in parallel.
-Ability to work individually as well as part of a team.
-Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
-Knowledge of mathematical concepts, including graphical
representation of data, is preferred.
-Full time position
(+34) 93 231 00 00 (194)