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Customer Service Representative with Swedish native and fluent English

Ubicación: Cornellà, Barcelona, Spain
Departamento: Native speakers
Salario: Desde 23.000 €
Contrato: De duración indefinida



We are looking for an experienced Customer Service Representative to join our multinational
office in Barcelona area. Our aim is to look for a CS professional fluent in English and another
European language (German, French, Italian, Swedish, Finnish), who will take care of
developing and maintaining long-term relationship with our clients by providing a remarkable
customer experience in the B2B environment.
You will be:
 Processing orders, forms, applications, modifications and as well as other requests
from the clients´ side.
 Creating positive, empathetic and open communication with the customers via various
channels, responding in a timely manner and always striving to identify their needs to
achieve high level of customer satisfaction.
 Serving as a point of first contact between clients and the internal departments.
 Proactively and rapidly investigating and resolving any issues and enquiries related to
orders, transportation or invoicing.
 Interfering with other teams such as Logistics or Supply Chain to provide the best
service and help us grow.
 Maintaining all customer documentation updated in order to keep transparency.


You have:
 Proven track of more than 2 year of CS experience.
 Bachelor´s degree or equivalent (preferably business related field).
 Strong communication and language skills:
English + other European language (French, German, Italian, Swedish or Finnish).
 Good knowledge of MS Office tools. Experience with SAP system is a big asset.
 Hands-on approach to provide rapid solutions and critical thinking.
 Strong focus on driving positive results.
 Passion for people and customer happiness.
 Ability to prioritize and adapt to unexpected changes.
 Quick learner and multitasker in a fast-paced environment.
 High attention to detail.


- Full time job. Monday to Friday
- Stable position
- Competitive salary
- Extensive training
- Life and medical insurance and other attractive social offers.


Daniel dos Santos
(+34) 93 231 00 00 (ext. 306)
(+351) 21 145 01 53

Placement agency Nº 9900000357
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