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Customer Service Representative with Native Level of English (1 year - Maternity Cover)
Cornellá de Llobregat, Barcelona, Spain
Our client a multinational, global leader in oral healthcare solutions. With 62 years of dental industry experience. Experts in surgical, regenerative and restorative products, and digital dentistry solutions that work alongside world-class educational opportunities.
The CS Representative will provide efficient support to customers, sales teams and finance department for the French market to ensure product availability and technical advice.
Your main responsibilities would be:
-Answer incoming phone calls, giving technical information and/or placing orders into the system;
Respond to customer requests and solve their issues by providing them with product and service information and serving as liaison between the customer and various departments;
-Enter orders into the system, control stock and back orders follow up on delivery. Process returned items in order to ensure the clients receive the needed items on time and ensure all processes meet the company’s policies;
-Set up new accounts, maintain records, and perform related administrative duties to ensure that all data is accurate;
We are looking for a person with the following qualifications, experience and skills:
-Native level of English
-Fluent level of Spanish preferable
-Experience in a multinational Customer Service department, preferably in the healthcare industry
-Microsoft Office user
-Working knowledge of Oracle or a similar ERP system
-Good communication skills
- Stable position
- Competitive salary
- Social benefits
- Multicultural environment
(+34) 93 231 00 00 (Ext. 213)