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Customer Master Data with a Native level of French and Excellent English
Our client is a chemical multinational company with over 20.000 employees and operations in more than 50 countries. The Shared Service Centre has more than 450 people of different nationalities, supporting their business in Europe, with an excellent dedication in Logistics, Finance, Administration and Customer Service to all our customers.
The Customer Master Data Technician will be in charge of:
-Managing the administration of all customer-related data.
-Processing all Customer Master Data inputs and changes.
-Handling all data entry requests and queries received by phone, email, and fax.
-Ensuring that service quality levels fully meet expectations.
-Ensuring compliance with legal requirements.
-Identifying and communicating gaps, queries, and errors.
-Maintaining a high standard of customer service.
-Supporting improvement programs
-Supporting the implementation of the price increase programs.
-Informing the team lead of any issues or opportunities with existing customers, such as upcoming major contract renewals, etc.
-Being the primary contact with the country-based account management team, as well as commercial and query teams.
-Fluent in French and English
-Other languages favourable
- 1 year similar experience
-SAP skills will be highly considered
-Planning and prioritizing own workload to meet deadlines
-Working under time pressure and as part of a team
-Stable offer in a stable company
-Dynamic and international working environment.
(+34) 93 231 00 00 (Ext. 254)