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Job description

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Customer Service Executive with an Excellent Level of French

Ubicación: Dundalk, Ireland

Departamento: Native Speakers

Salario: 21.000 - 27.000 €


Our client is a worldwide leader in providing high-value promotional products for businesses and professionals. With a workforce from over 30 different countries with 19 working languages the company provides a very diverse and multi-cultural environment.


As a Customer Service Agent your objective will be to provide support to the customers.

You will be responsible for:

-Giving general information on products
-Processing orders – telephone and mail
-Up-Selling orders
-Order status
-Sample Product Requests
-Customer complaints
-Shipping issues (tracing orders; returns pick up etc.)
-Finance queries (processing payments, invoice / statement queries)
-Responding to faxes and letters from Customers
-Translation and proofing
-Any other duties/projects as directed by Management


We are looking for someone with the following qualifications, experience and skills:


-Be fluent in French
-Good English


-Minimum of 6 months of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)

Soft skills:

-Must demonstrate ability to work well in a team contributing to the team’s goals
-Need to demonstrate good time management, and good housekeeping
-Ability to analyze a problem quickly and resolve it following procedures
-Good telephone manner: courteous, clear speech, good call management, assertive
-Customer service focused, able to deal with customers in a friendly and polite manner
-Aware of overall business objectives – revenue generation, customer satisfaction
-Computer literate: excellent keyboard skills, familiar with different on-line database packages
-Ability to multitask


-Paid Holidays
-Relocation package
-Staff discount
-Sports Social Club


Suzana Melo
(+34) 93 231 00 00 (Ext. 107)

Placement agency Nº 9900000357
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