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Customer Service Representative w/ Finnish
HomeAway, company leader in the travel industry
As a Customer Service Representative with Finnish you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.
This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.
You will be responsible for:
-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone, chat or email about products / services
-Position relevant products or services to customers
-Committed to continually deliver new ways to help Owners succeed in their rental business
-Continuously provide feedback and ideas on how to improve the customer experience we deliver
We are looking for a person with the following qualifications, experience and skills:
-Fluent in Finnish and English (Spoken and written)
-One or more year of customer service experience (in contact centers preferred but not essential)
-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)
-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure