Job description


Customer Service Representative with Swedish/Finnish/Norwegian + English

Ubicación: Madrid, Spain

Departamento: Native Speakers


We are looking for a Customer Service Representative for company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Experience in customer service and availability for day shift is required.

As a Customer Service Representative you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone, chat or email about products / services 
-Position relevant products or services to customers
-Committed to continually deliver new ways to help Owners succeed in their rental business
-Continuously provide feedback and ideas on how to improve the customer experience we deliver


We are looking for a person with the following qualifications, experience and skills:


-Fluent in English + Swedish/Finnish/Norwegian/Danish (Spoken and written)


-One or more year of customer service experience (in contact centers preferred but not essential) 


-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) 


-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and team work
-Maintain calmness under pressure


-Attractive salary
-Social benefits
-International environment


Macarena García


Macarena García

Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.

Placement agency Nº 9900000357
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