Job description

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Customer Service Research Analyst - Porto

Ubicación: Porto, Portugal

Departamento: Native Speakers


Our client is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience.


Reporting to the Head of Customer Service, you will be responsible for reporting, presentations and data analysis to support the global structure of Customer Service:

-Gather data and do research in Customer behavior;
-Use customer service data, observations, market trends and reports to get a clear picture of the department’s operations and ways to improve it;
-Conduct research as well as analyze the results;
-Create reader-friendly reports or presentations for the management team based on the data gathered;
-Compile and analyze statistical data using modern and traditional methods to collect it;
-Provide competitive analysis on various companies’ market offerings, identify market trends and provide Global Customer Service with recommendations;


-A market researcher with analysis experience;
-Able to interpret large amounts of data and to multi-task;
-A strong communicator with presentation skills;
-Experienced with data analysis software – Tableau preferred;
-Skillfull at SQL and with knowledge of Microsoft Excel;
-Able to manage large volume of information;
-Strong at analyzing and you have problem solving skills;
-Highly organized;
-Fluent in English.


- We offer salary conditions according to the professional experience;
- Continuing formation and the possibility of professional progression;
- Integration into a stable project


Andreia Cruz


Andreia Cruz

Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.

Placement agency Nº 9900000357
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