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Customer Service Representative DACH
Sant Just Desvern, Barcelona, Spain
Our client is an international plastics, chemicals and environmental service distribution company, with the European Headquarters based in Barcelona and more than 15 worldwide offices.
As a Customer Service Representative, your main responsibilities will be:
- Supporting and interfacing the Sales Representatives
- Processing incoming customer requests and orders.
- Responding to customer product inquiries and issues in a timely manner.
- Invoicing timely and accurately.
- Handling the complaints and returning shipments.
- Maintaining, updating and filing the customer documents, record and internal documents.
- Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
- Fluent in German and English with excellent communication skills.
-Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
- Minimum of 2 years of Customer Service experience.
- Experience in MS Office tools and ERP, SAP and Salesforce.com experience is an asset.
- Customer service-oriented attitude.
- Multitasking ability and team player
- Detail and result oriented skills.
- Full time job. Monday to Friday
- Stable position
- Competitive salary
- Extensive training
- Life and medical insurance and other attractive social offers.
(+34) 93 231 00 00